Physical stock returns / refunds
If you have incorrectly ordered an item and would like to return it we will happily give you a refund as store credit, as long as the product is unopened and in its original packaging, and retuned to TCC at your cost
Pre-order stock refunds
If you have pre-ordered an item and have changed your mind or no longer want to wait for it to arrive please let us know and we will give you a refund as store credit.
Inability to supply product
If we are unable to fulfil your order as the item is withdrawn from sale by the manufacturer / discontinued / production issues, we will issue you a full refund
Products with missing parts
If you have received an item that has missing parts, please contact the manufacturer of the set directly before contacting us. Most manufacturers are more than happy to organise replacement parts or kits directly. If you do encounter a problem with a manufacturer or have hit a dead end, please let us know and we’ll help.
Incorrectly sent products
If you have received an item that was sent incorrectly, please contact us and we will fix the problem
The term ‘Modifx Group Pty Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 43641687283. The term ‘you’ refers to the user or viewer of our website.
1. Privacy Statement
The Combat Company is committed to respecting and protecting your privacy. We have structured our Web site so that, in general, you can visit The Combat Company on the Web without identifying yourself or revealing any personal information. Once you choose to provide us personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your contact/client relationship with The Combat Company.
3. What we collect
On The Combat Company web site, you can subscribe to different events and seminars, make requests, and register to receive materials. The types of personal information collected at these pages are name, contact and some preference information.
In order to tailor our subsequent communications to you and continuously improve our products and services (including registration), we may also ask you to provide us with information regarding your professional interests, demographics and more detailed contact preferences.
4. How we use it
The Combat Company uses your information to better understand your needs and provide you with better service, whether as a visitor of the firm, contact or client. From time to time, we may also use your information to contact you for market research or to provide you with marketing information we think would be of particular interest. At a minimum, we will always give you the opportunity to opt out of receiving such direct marketing or market research contact. We will also follow local requirements, such as allowing you to opt in before receiving unsolicited contact, where applicable.
5. Who we share it with
The Combat Company will not sell, rent, or lease your personally identifiable information to others. Unless we have your permission or are required by law.
The Combat Company will not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without first letting you know and offering you a choice. As previously stated, we will also provide you the opportunity to let us know if you do not wish to receive unsolicited direct marketing materials from us and we will do everything we can to honour such requests.
7. Accuracy & Access
The Combat Company strives to keep your personally identifiable information accurate. We will provide you with access to your information, including making every effort to provide you with online access to your registration data so that you may view, update or correct your information. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. To access your personally identifiable information, return to the web page where you originally entered it and follow the instructions on that web page. To opt-out of The Combat Company contact, provide your name, email and/or address and relevant information about subscriptions or registrations you may have with The Combat Company.
The Combat Company is committed to ensuring the security of your information. To prevent unauthorised access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use encryption when collecting or transferring sensitive data.