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Modifx Group Pty Ltd
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  • Miniatures
    • Games Workshop
      • Warhammer 40k
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      • Aristeia!
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    • Atomic Mass Games
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      • DC Universe
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    • Mantic
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      • Warpath
    • Privateer Press
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      • Epic Encounters
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      • The Other Side
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      • Jung Pirates
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      • Minimoto
      • Prefecture of Ryu
      • Savage Wave
      • Shiho Clan
      • Silvermoon Syndicate
      • Temple of Ro-Kan
      • Tengu Descension
      • The Ito Clan
      • Kinshi Temple
      • Ronin
    • Warcradle
      • Wild West Exodus
      • Dystopian Wars
      • Firestorm Armada
      • Mythos
    • A Song of Ice and Fire
    • Avatars of War
    • Conquest
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      • Dweghom
      • Hundred Kingdoms
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    • D&D Miniatures
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      • Essentials
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      • The Scourge
      • United Colonies Mankind
    • Elder Scrolls - Call To Arms
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      • Imperial Assault
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    • by Producer
      • Z-Man Games
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      • Wizards of the Coast
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      • IELLO
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      • Eldraine
      • Ikoria
      • Jumpstart
      • Kaldheim
      • Kamigawa Neon Dynasty
      • Magic Singles
      • Midnight Hunt
      • Modern Horizons II
      • Phyrexia All Will Be One
      • Streets of New Capenna
      • Strixhaven
      • The Brothers War
      • Theros
      • Time Spiral Remastered
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  • Cases
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    • Skirmish
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  • Paints
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      • Real Colour
      • Sprays
      • True Metal
      • Wargame Series
      • Weathering Pencils
      • Weathering Sets
      • Xtreme Metal
    • Army Painter
      • Dips
      • Paints
      • Speedpaint
      • Sprays
    • Badger Minitaire
    • Dirty Down
    • Games Workshop
      • Bases
      • Drybrush
      • Layers
      • Shades
      • Technical
      • Air
      • Contrast
      • Paint Sets
      • Sprays
    • Kimera Acrylics
    • MIG
    • P3
    • Plastic Soldier War Sprays
    • Scale75
      • Boxed Sets
      • Scalecolor
      • Fantasy & Games
      • Instant Colours
      • Artists Acrylics Range
      • Books
    • Testors
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      • Metallic
      • Turbo Shift
    • Vallejo
      • Aerosol Sprays
      • Colorshift
      • Diorama Effects
      • Game Air
      • Game Color
      • Infinity
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      • Model Color
      • Modelling
      • Paint Sets
      • Panzer Aces
      • Pigments
      • Washes
      • Weathering Effects
      • Wizkids (by Vallejo)
  • Hobby
    • Glues and Adhesives
    • ABS Sheets and Rods
      • ABS Plastic Sheets - Plain
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      • ABS Plastic Round Rods
      • ABS Plastic Rectangular Sticks
    • Airbrushes and Compressors
      • Essentials
      • Airbrushes
      • Compressors
      • Hoses and Fittings
      • Package Deals
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    • Basing
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      • Finished Bases
    • Paint Brushes
      • Abteilung 502
      • AK Interactive
      • Army Painter
      • Modifx
      • Privateer Press
      • Winsor & Newton
      • Artis Opus
      • Chronicle Brushes
      • Games Workshop
      • Raphael
    • Painting accessories
      • Brush Cleaners
      • Paint Mixers
      • Paint Palettes / Wet Palettes
      • Paint Pots
      • Pipettes
      • Games Workshop
    • Terrain & Scenery
      • Micro Art Studios
      • Modifx
      • Plastcraft Games
      • Vallejo Scenics
      • Warcradle
    • Tools and Accessories
      • Brass Etch
      • Conversion Accessories
      • Decals and Transfer Sheets
      • Modifx
      • Rare Earth Magnets
      • Sculpting Epoxy and Putty
      • AK Interactive
      • Brass Rod
      • Games Workshop
    • Tufts
      • AK Interactive
      • Army Painter
      • Gamers Grass
      • Geek Gaming
  • Accessories
    • Laser Pointers
    • Dice
      • D6 Dice
      • Chessex
      • Chronicle
      • Modifx
      • Oakie Doakie Dice
      • Q Workshop
    • Tokens and Templates
      • Generic
      • Hordes
      • Micro Art Studios
      • Infinity
      • Warmachine
      • X-Wing
      • The Combat Company
    • Battlemats
  • Books
    • Hobby Books and DVD's
      • Abteilung
      • AK Interactive
      • Games Workshop
      • Infinity
      • Privateer Press
      • Scale75
      • Spartan Games
      • Wyrd
    • Novels
      • Black Library
      • Wild West Exodus
  • ...
    • Essentials
    • Pre-Orders
      • Dungeons & Dragons
      • Bushido
      • Knight Models
      • Privateer Press
      • Wyrd
      • Games Workshop
      • Atomic Mass Games
      • Boardgame
      • Bolt Action
      • Corvus Belli
      • Gamers Grass
      • Modifx
      • Steamforged Games
      • Warcradle
    • Clearance
      • AK Interactive
      • Aristeia!
      • Atomic Mass Games Clearance
      • Avatars of War
      • Badger Minitaire
      • Bushido clearance
      • DFC / DZC Clearance
      • GW Clearance
      • Infinity Clearance
      • Knight Models Clearance
      • Luxumbra
      • Magic: The Gathering
      • Mantic
      • Micro Art Studios
      • MIG
      • Modiphius
      • Plastcraft Games
      • Secret Weapon
      • Turbo Dork
      • Wyrd
      • X-Wing
    • New Arrivals
      • Dungeons & Dragons
      • AK Interactive
      • Corvus Belli
      • Knight Models
      • Privateer Press
      • Army Painter
      • Atomic Mass Games
      • Bolt Action
      • Bushido
      • Gamers Grass
      • Games Workshop
      • Magic: The Gathering
      • Wyrd
    • Gift Vouchers
    • Events
    • Out of Production
      • Bushido
      • Corvus Belli
      • Games Workshop
      • Knight Models
      • Wyrd
Modifx Group Pty Ltd
0
  • Miniatures
    • Games Workshop
      • Warhammer 40k
      • Age of Sigmar
      • Horus Heresy
      • Middle Earth Strategy Battle Game
      • Adeptus Titanicus
      • Aeronautica Imperialis
      • Age of Sigmar: Warcry
      • Bloodbowl
      • Kill Team
      • Necromunda
      • Warhammer Quest
      • Warhammer Underworlds
    • Corvus Belli
      • Infinity
      • Infinity : Code One
      • Aristeia!
    • Warlord Games
      • Bolt Action
      • Hail Caesar
      • Mythic Americas
      • Pike and Shotte
    • Atomic Mass Games
      • Marvel Crisis Protocol
      • Star Wars Armada
      • Star Wars Legion
      • Star Wars X-Wing
    • Knight Models
      • Batman Miniature Game
      • DC Universe
      • Harry Potter Miniatures Game
    • Mantic
      • Kings Of War
      • Armada
      • The Walking Dead
      • Deadzone
      • Firefight
      • Warpath
    • Privateer Press
      • Warmachine Mk4: Prime
      • Warmachine Mk4: Unlimited
      • Hordes Mk3
      • Monsterpocalypse
      • Riot Quest
      • Warcaster - Neo Mechanika
      • Mk3 books and templates
    • Steamforged Games
      • Godtear
      • Animal Adventures
      • Epic Encounters
    • Wyrd
      • Malifaux M3E
      • Malifaux M2E
      • The Other Side
    • Bushido
      • Essentials
      • Cult of Yurei
      • Jung Pirates
      • Kage Kaze
      • Minimoto
      • Prefecture of Ryu
      • Savage Wave
      • Shiho Clan
      • Silvermoon Syndicate
      • Temple of Ro-Kan
      • Tengu Descension
      • The Ito Clan
      • Kinshi Temple
      • Ronin
    • Warcradle
      • Wild West Exodus
      • Dystopian Wars
      • Firestorm Armada
      • Mythos
    • A Song of Ice and Fire
    • Avatars of War
    • Conquest
      • Essentials
      • City States
      • Dweghom
      • Hundred Kingdoms
      • Nords
      • Old Dominion
      • Spires
      • W'adrhun
    • D&D Miniatures
      • D&D Frameworks
      • D&D Adventurers
      • D&D Monsters
      • D&D Scenery
    • Dropzone Commander
      • Essentials
      • Post-Human Republic
      • Resistance
      • Shaltari Tribes
      • The Scourge
      • United Colonies Mankind
    • Elder Scrolls - Call To Arms
    • Fantasy Flight Games
      • Imperial Assault
    • Luxumbra
    • Plastic Soldier Company
      • Rules & Accessories
      • 15mm World War II
      • 28mm World War II
      • 1/72nd Decals
      • 1/72nd World War II
      • 15mm Decals
  • Video Games
    • Switch
      • Controllers & Accessories
    • PS5
      • Controllers & Accessories
    • PS4
    • Xbox Series X
    • Xbox One
    • Keyboards
    • Headsets
    • Mice
    • by Brand
    • Accessories
  • RPG
    • Animal Adventures
    • D&D Miniatures
      • D&D Adventurers
      • D&D Monsters
      • D&D Scenery
    • Dungeons & Dragons
      • Adventuring Anthologies
      • Bestiaries
      • Player Companions
      • Settings
      • Dungeon Masters
      • Major Campaigns
    • Epic Encounters
      • Epic Encounters new arrivals
      • Epic Encounters preorders
    • Iron Kingdoms (5E)
    • Pathfinder 2nd Edition
      • Pathfinder 2nd Edition Core Books
      • Pathfinder 2nd Edition Accessories
      • Pathfinder 2nd Edition Adventure Paths
      • Pathfinder 2nd Edition Companions
      • Pathfinder 2nd Edition Modules
    • Through the Breach
  • Board Games
    • Family
      • Catan
    • Kids
    • Strategy
      • Catan
      • D&D Onslaught
      • Root
      • Scythe
    • Thematic
      • Mansions of Madness
      • Lord of the Rings Journeys in Middle Earth
      • Dark Souls
      • Dungeon Saga
      • Dungeons & Dragons
      • Hellboy
      • Hero Quest
      • Imperial Assault
      • Mice & Mystics
      • Talisman (4th ed)
      • Zombicide
    • Wargames
      • War of the Ring
    • by Producer
      • Z-Man Games
      • WizKids
      • Wizards of the Coast
      • Plaid Hat Games
      • Gale Force Nine
      • Fantasy Flight Games
      • Days of Wonder
      • Cool Mini or Not
      • Stronghold Games
      • IELLO
      • Asmodee
      • Mantic Games
    • by Age
      • For Ages 6+
      • For Ages 8+
      • For Ages 10+
      • For Ages 12+
      • For Ages 14+
      • For Ages 16+
  • Cards
    • Card Protection
      • Dragon Shield
      • Ultimate Guard
    • Digimon Card Game
    • Dragon Ball Super Card Game
    • Flesh and Blood
    • Magic: The Gathering
      • Adventures in the Forgotten Realms
      • Challenger Decks 2021
      • Commander Legends
      • Core Set 2021
      • Crimson Vow
      • Dominaria Remastered
      • Dominaria United
      • Double Masters 2022
      • Eldraine
      • Ikoria
      • Jumpstart
      • Kaldheim
      • Kamigawa Neon Dynasty
      • Magic Singles
      • Midnight Hunt
      • Modern Horizons II
      • Phyrexia All Will Be One
      • Streets of New Capenna
      • Strixhaven
      • The Brothers War
      • Theros
      • Time Spiral Remastered
      • Unfinity
      • Warhammer 40k
      • Zendikar
    • Marvel Champions
      • Hero Expansions
      • Marvel Champions Playmats
      • Marvel Champions Sleeves
    • One Piece Card Game
    • Pokemon
      • Essentials
      • Astral Radiance
      • Brilliant Stars
      • Crown Zenith
      • Fusion Strike
      • Lost Origin
      • Silver Tempest
  • Cases
    • Hobby Cases
    • Skirmish
    • Army
    • Battalion
    • Foam Trays
    • Patches
    • Games Workshop
  • Paints
    • Abteilung 502
      • Essentials
      • Oils
      • Sets
    • AK Interactive
      • Essentials
      • 3rd Gen boxes
      • Acrylic Paint Sets
      • AK 3rd Gen Acrylics
      • Books
      • Dioramas / Scenics
      • DVD's
      • Enamels
      • Pigments
      • Real Colour
      • Sprays
      • True Metal
      • Wargame Series
      • Weathering Pencils
      • Weathering Sets
      • Xtreme Metal
    • Army Painter
      • Dips
      • Paints
      • Speedpaint
      • Sprays
    • Badger Minitaire
    • Dirty Down
    • Games Workshop
      • Bases
      • Drybrush
      • Layers
      • Shades
      • Technical
      • Air
      • Contrast
      • Paint Sets
      • Sprays
    • Kimera Acrylics
    • MIG
    • P3
    • Plastic Soldier War Sprays
    • Scale75
      • Boxed Sets
      • Scalecolor
      • Fantasy & Games
      • Instant Colours
      • Artists Acrylics Range
      • Books
    • Testors
    • Turbo Dork
      • Metallic
      • Turbo Shift
    • Vallejo
      • Aerosol Sprays
      • Colorshift
      • Diorama Effects
      • Game Air
      • Game Color
      • Infinity
      • Metal Color
      • Model Air
      • Model Color
      • Modelling
      • Paint Sets
      • Panzer Aces
      • Pigments
      • Washes
      • Weathering Effects
      • Wizkids (by Vallejo)
  • Hobby
    • Glues and Adhesives
    • ABS Sheets and Rods
      • ABS Plastic Sheets - Plain
      • ABS Plastic Sheets - Textured
      • ABS Plastic Round Rods
      • ABS Plastic Rectangular Sticks
    • Airbrushes and Compressors
      • Essentials
      • Airbrushes
      • Compressors
      • Hoses and Fittings
      • Package Deals
      • Spare Parts
      • Spray Booths
      • Stencils
    • Basing
      • Resin Bases
      • Bases
      • Basing Materials
      • Finished Bases
    • Paint Brushes
      • Abteilung 502
      • AK Interactive
      • Army Painter
      • Modifx
      • Privateer Press
      • Winsor & Newton
      • Artis Opus
      • Chronicle Brushes
      • Games Workshop
      • Raphael
    • Painting accessories
      • Brush Cleaners
      • Paint Mixers
      • Paint Palettes / Wet Palettes
      • Paint Pots
      • Pipettes
      • Games Workshop
    • Terrain & Scenery
      • Micro Art Studios
      • Modifx
      • Plastcraft Games
      • Vallejo Scenics
      • Warcradle
    • Tools and Accessories
      • Brass Etch
      • Conversion Accessories
      • Decals and Transfer Sheets
      • Modifx
      • Rare Earth Magnets
      • Sculpting Epoxy and Putty
      • AK Interactive
      • Brass Rod
      • Games Workshop
    • Tufts
      • AK Interactive
      • Army Painter
      • Gamers Grass
      • Geek Gaming
  • Accessories
    • Laser Pointers
    • Dice
      • D6 Dice
      • Chessex
      • Chronicle
      • Modifx
      • Oakie Doakie Dice
      • Q Workshop
    • Tokens and Templates
      • Generic
      • Hordes
      • Micro Art Studios
      • Infinity
      • Warmachine
      • X-Wing
      • The Combat Company
    • Battlemats
  • Books
    • Hobby Books and DVD's
      • Abteilung
      • AK Interactive
      • Games Workshop
      • Infinity
      • Privateer Press
      • Scale75
      • Spartan Games
      • Wyrd
    • Novels
      • Black Library
      • Wild West Exodus
  • ...
    • Essentials
    • Pre-Orders
      • Dungeons & Dragons
      • Bushido
      • Knight Models
      • Privateer Press
      • Wyrd
      • Games Workshop
      • Atomic Mass Games
      • Boardgame
      • Bolt Action
      • Corvus Belli
      • Gamers Grass
      • Modifx
      • Steamforged Games
      • Warcradle
    • Clearance
      • AK Interactive
      • Aristeia!
      • Atomic Mass Games Clearance
      • Avatars of War
      • Badger Minitaire
      • Bushido clearance
      • DFC / DZC Clearance
      • GW Clearance
      • Infinity Clearance
      • Knight Models Clearance
      • Luxumbra
      • Magic: The Gathering
      • Mantic
      • Micro Art Studios
      • MIG
      • Modiphius
      • Plastcraft Games
      • Secret Weapon
      • Turbo Dork
      • Wyrd
      • X-Wing
    • New Arrivals
      • Dungeons & Dragons
      • AK Interactive
      • Corvus Belli
      • Knight Models
      • Privateer Press
      • Army Painter
      • Atomic Mass Games
      • Bolt Action
      • Bushido
      • Gamers Grass
      • Games Workshop
      • Magic: The Gathering
      • Wyrd
    • Gift Vouchers
    • Events
    • Out of Production
      • Bushido
      • Corvus Belli
      • Games Workshop
      • Knight Models
      • Wyrd
  • Home
  • FAQs

FAQs

Shopping
Q: How do I find the product I am looking for?
Q: How do I add an item to my shopping cart?
Q: How do I view my shopping cart?
Q: How do I edit the items in my shopping cart?
Q: How do I get to the checkout?
Q: How do I use the Wish List?
Q: How do I use my Coupon Code?
Q: How do I use a gift certificate?
Q: How do I use a prize voucher?

Account management
Q: How do I create an account?
Q: I forgot my username / password?
Q: How do I change my password?

Post sales support
Q: My kit has missing parts, what do i do?
Q: How do I track my order

Billing
Q: How do you accept payment?
Q: Something happened as I was trying to pay! Oh-no! What should I do?
Q: I need a copy of my invoice. Can you send me one?

 

Stock levels and backorders
Q: How do I know if The Combat Company has a product in stock?
Q: How long will it take for you to get an order back in stock?
Q: What happens if I order a product that is out of stock?
Q: What is a Special Order Item? How long will it take to arrive?
Q: What is a Pre Order / Advance Order item? How long will it take to arrive?
Q: Are your products New or Used?
Q: I am after something not listed on your website. Can you get it in?

Shipping and Postage
Q: Can I pick up the goods I have ordered from the warehouse?
Q: What are your shipping charges?
Q: Do you ship to my country?
Q: How soon do you ship?

 

 

 

All prices are listed in Australian Dollars (AUD)

Shopping

Q: How do I find the product I am looking for?
A: There’s several ways to look for products -

  • Mega Menu – navigate via our core categories on the grey mega menu across the top of any screen
  • Core Categories List – navigate via our core categories listed on the top left of any screen
  • Search – type in the name, Product Code or description of the item you are looking for in the search form at the top right of any screen. A list of matches will drop down, either click on the one you want or press enter to display all results

You can browse products in Grid view or List view – to switch views, click on the icon at the top of the results.

Q: How do I add an item to my shopping cart?
A: Any time you see an Add To Cart button, click it to add the item to your Shopping Cart. 
A link to your cart is at the top right of the screen.

Q: How do I view my shopping cart?
A: A link to your cart is at the top right of the screen. Click on the ‘My Cart’ link to view your cart. In your cart, you’ll be able to edit the number of items you’re ordering, run a shipping calculator for an estimation of your shipping costs, apply coupon codes and view a total price

Q: How do I edit the items in my shopping cart?
A: Click on the My Cart link at the top right of the screen. Click View Cart. Enter the Quantity to change the number of items you want to order. Click on the red bin button to delete the item from your cart. Click on the update my changes button to save changes to your cart.
You can also run the shipping calculator for an estimation of your shipping costs. 

Q: How do I get to the checkout?
A: Click on the My Cart link at the top right of the screen. Click Checkout. You can either check out as a guest, or log in. If you log in, all your previous address details will be displayed. On the checkout screen, you can apply a coupon/promo code or redeem a gift voucher, review your address details, update shipping address and enter payment details.

Q: How do I use the Wish List?
A: The wish list can be used to add products to a shopping cart that never expires - it's like having a Christmas List that grows and grows.
To create a wishlist, you’ll need to log in or create an account.
To add or remove an item from your wishlist, find the item and view the product detail page (i.e. the page with the big picture in the middle of the screen), click Add to Wishlist (below the Add to Cart button).
Select the wishlist you want to add/remove the item to/from, or create a new wishlist, and click Save.
To view you wishlists, click on Wishlist at the top right of the screen. 
In the Wishlist area, you can view wishlists or delete your wishlist. 
To get a copy of your wishlist, please email us at info@thecombatcompany.com.au 

Q: How do I use my Coupon Code?
A: You can apply a coupon code in your shopping cart or during checkout.
In the Shopping Cart, type your coupon code in the Discount Code section and click Apply. This will apply your coupon to the items already in your cart while you are shopping.
During checkout, type your coupon code in the Apply Coupon / Promo Code. This will apply your coupon to the items in your cart. 
The coupon code will only be applied once. 

Q: How do I use a gift certificate?
Note! Prize vouchers don't work like this. See below for more information.
A: You can apply a gift certificate / gift voucher during checkout. In Step 3: Payment details, click Redeem a gift voucher. Enter the voucher code, then enter the secret code and click Redeem voucher. 

Q: How do I use a prize voucher? 
A: First, create an account on our website, if you haven't already got one. 
Email info@thecombatcompany.com.au and let us know you've got prize vouchers that you want to use, as well as the event name and date. We will allocate your voucher amount to your account and email you back when its ready. The amount will show up as a credit when you checkout.Vouchers are valid for six months from date of issue. 
Note! It is very important that the TO of your event has contacted Steve for security reasons, Steve needs to have the list of prize winners from the TO directly. You cannot swap / trade your vouchers to anyone else - this will make your voucher invalid. 


Account management

Q: How do I create an account?
A: You can create an account at any time by clicking Sign In / Register at the top of the screen, and completing the New Customer form. 
Or, you can create an account after your first checkout.  Enter your address, shipping and billing details and complete your order. After you have submitted your order, click the Activate Account and Create Password button to create a new account. 
You’ll be sent a confirmation email and will be able to log in. The details you entered at checkout will be saved with your account.
We’ll never share your details with anyone for any reason – your account is purely to make it easier and faster for you to shop with us. Please review our Privacy policy for more information.  

Q: I forgot my username / password
A: If you forgot your username / password, click Sign in / Register at the top of the screen. 
On the left side of the screen, follow the link next to Forgot Your Password.
Type in the email address that you registered with and click Send me a new password.
If you don’t remember the email address that you registered with, email us at
info@thecombatcompany.com.au  and let us know your full name / address – or as many details as you can so we can find out. We’ll send you your registered email address and reset your password.

Q: How do I change my password? 
A: To change your password, click Sign in / Register at the top of the screen. In your Account Summary, click Change my Password (on the right). Enter your current password, then enter your new password twice, and click Change my Password.

 

Post sales support

Q: My kit has missing parts, what do i do?
A: Our community is very lucky to have fantastic manufacturers. Nearly everyone of them will happily sort out any missing/damaged parts directly with the end user. So rather than contact us, email the manufacturer directly. 

  • Give them your name and address. 
  • Let them know where you bought the set and what is missing or wrong with it.
  • Send them a picture, it helps if you circle of point out the missing or damaged part.
  • Remember to be polite when you contact them and that their native tongue may not be the same as yours.

If the above fails and you get stuck or need help, let us know and we will jump in to help you.
Please refer to Returns and Refunds for more information about our returns and refunds policy. 

Q: How do I track my order? 
A: Once your order has been dispatched, depending on your shipping method, you may be able to track your order. 
Click Sign in / Register at the top of the screen.Scroll down to My Orders and find your order number. Click on the Track button. On the Track order screen, scroll down. The Shipping Details and tracking links are displayed on the right side of the screen. 


Stock levels and backorders

Q: How do I know if The Combat Company has a product in stock?
A: We’ve got a Qty In Stock feature for every item on our website. It will show you whether the item is in stock (1-5+), special order in, advanced order or out of stock. 
Please note that this feature is 99% correct – we also take orders over the phone, at events, on Facebook, on Ebay, etc. Don’t worry, though, we do update our stock figures regularly.

Q: How long will it take for you to get an order back in stock? 
A: We receive stock on a regular basis. If the item you’re after is out of stock and you’d like to know as soon as it comes in, use the Notify me function. If an item is out of stock, it will have a Notify Me button instead of an Add to Cart button. Click on the Notify Me button, enter your name and email address and click Save My Details. When the item is back in stock, you will receive an email to let you know. 
If you have specific questions regarding stock availability please email
info@thecombatcompany.com.au. 

Q: What happens if I order a product that is out of stock?
A: Our website does not allow you to order items that are out of stock, but very occasionally, we may not have an item in stock. This may be because the item has been sold in store or at an event before the system has been updated, or the item has been lost or stolen. This only happens very rarely – our systems are updated in real time. If it does happen, we’ll contact you within 1 business day of you placing your order to let you know of the options we can offer. We will let you know when the item is expected in, or we can work out something else for you.      

Q: What is a Special Order Item? How long will it take to arrive?
A: A Special Order Item is something we have to order in especially for you. The ETA we indicate is our best estimate, but subject to availability and speed of process with the supplier. If you order a special order item along with regular in-stock items, the whole order will be held until the order-in items arrive. All items will be shipped together.

Q: What is a Pre Order / Advance Order item? How long will it take to arrive?
A: A Pre Order / Advance Order Item is a new product that hasn't been released by the manufacturer yet. If you order an advance order-in item along with regular in-stock items, your whole order will be held until the advance order items arrive. All items will be shipped together.

Q: Are your products New or Used?
A: Unless otherwise noted in the Product Description, all products sold by The Combat Company are brand new.

Q: I am after something not listed on your website. Can you get it in?
A: We may be able to - a lot of our ranges start out with people asking about them. Shoot an email through to info@thecombatcompany.com.au to find out. 


Shipping and Postage

Q: Can I pick up the goods I have ordered from the warehouse?
A: Yes you can! Our fantasy factory is located at Unit 4, 16 Hearne St, Mortdale, NSW. 
When you check out, select your Freight Method as Pickup from The Combat Company. Once payment is received, we will pick and pack our items and set them aside until you come pick them up. For opening hours, please see the Contact Us page.

Q: What are your shipping charges?
A: We offer free shipping on orders over $150 in Australia, and $250 in New Zealand. 
Up to that amount, shipping charges vary depending on the weight of the items in your order. You can estimate your shipping charge using the Shipping Calculator located on the product details page, in your Shopping Cart and during checkout. 
To use the Shipping Calculator, enter your Country and your postcode. 
For more detailed information regarding on shipping, please refer to the Postage and Handling page.

Q: Do you ship to my country?
A: We ship to Australia, New Zealand and most countries in the UK and North America. Due to a number of fraudulent incidents, we have restricted shipping to certain countries in Europe, Asia, South America and Africa. If you are looking to ship items to one of these countries, please contact us at info@thecombatcompany.com before placing your order. We may accept your order but may request a particular payment method to minimise risk of fraudulence.

Q: How soon do you ship?
A: Every item has a shipping indicator to let you know how soon we’ll be able to ship. The shipping indicator is displayed on the Product details page (i.e. the page with the large product image on it).


Billing

Q: How do you accept payment?
A: We offer a range of Payment methods for your convenience.
Paypal - for all customers
On the Payment Information screen, click Pay using Paypal. You will be redirected to the PayPal website. If you are an existing account holder, log in and process your payment. If you do not have a PayPal account, either sign up or follow the prompts to process your payment.
Direct Bank Deposit / Funds Transfer - Australian customers only
Our bank account details are displayed on the Payment Information screen, but if you missed it:
Account name: Modifx Group Pty Ltd
BSB: 032167
Account number: 368911
Use your Order Number in the Direct Deposit Description, so we can identify your payment easily. Make the direct deposit for the exact order amount including postage. 

Q: Something happened as I was trying to pay! Oh-no! What should I do?
A: If something happened while you were trying to pay and you are not able to continue then please email us using the Contact Us page.
Make sure you include your surname and your intended payment method. Within 24 hours we will send you the information you require to complete the transaction.

Q: I need a copy of my invoice. Can you send me one?
A:  Please email us using the Contact Us page.
Include your Order Number, Surname and let us know you’d like a copy of the i
nvoice. We’ll send one to you within 1 business day.

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ABN: 43641687283
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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Modifx Group Pty Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Modifx Group Pty Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 43641687283. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

1. Privacy Statement

The Combat Company is committed to respecting and protecting your privacy. We have structured our Web site so that, in general, you can visit The Combat Company on the Web without identifying yourself or revealing any personal information. Once you choose to provide us personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your contact/client relationship with The Combat Company.

2. Awareness

The Combat Company provides this Online Privacy Statement to make you aware of our privacy policy, practices and of the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage.

3. What we collect

On The Combat Company web site, you can subscribe to different events and seminars, make requests, and register to receive materials. The types of personal information collected at these pages are name, contact and some preference information.

In order to tailor our subsequent communications to you and continuously improve our products and services (including registration), we may also ask you to provide us with information regarding your professional interests, demographics and more detailed contact preferences.

Our electronic newsletters record anonymous data about articles you have expressed interest in. Our web pages use cookies. If you are having problems using our website it is usually due to cookies.

4. How we use it

The Combat Company uses your information to better understand your needs and provide you with better service, whether as a visitor of the firm, contact or client.  From time to time, we may also use your information to contact you for market research or to provide you with marketing information we think would be of particular interest. At a minimum, we will always give you the opportunity to opt out of receiving such direct marketing or market research contact. We will also follow local requirements, such as allowing you to opt in before receiving unsolicited contact, where applicable.

5. Who we share it with

The Combat Company will not sell, rent, or lease your personally identifiable information to others. Unless we have your permission or are required by law.

6. Choice

The Combat Company will not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without first letting you know and offering you a choice. As previously stated, we will also provide you the opportunity to let us know if you do not wish to receive unsolicited direct marketing materials from us and we will do everything we can to honour such requests.

Your permission is always secured first, should we ever share your information with third parties that are not acting on our behalf and governed by our privacy policy.

7. Accuracy & Access

The Combat Company strives to keep your personally identifiable information accurate. We will provide you with access to your information, including making every effort to provide you with online access to your registration data so that you may view, update or correct your information. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. To access your personally identifiable information, return to the web page where you originally entered it and follow the instructions on that web page. To opt-out of The Combat Company contact, provide your name, email and/or address and relevant information about subscriptions or registrations you may have with The Combat Company.

This opt-out will cancel all marketing and support communication and newsletters, including offline subscriptions. Certain areas of The Combat Company web site may limit access to specific individuals through the use of passwords and through providing personally data. Links to third party web sites on the site are provided solely as a convenience to you. If you use these links, you will leave the The Combat Company site. The Combat Company has not reviewed all of these third party sites and does not control and is not responsible for any of these sites, their content or their privacy policy. Thus, The Combat Company does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do so at your own risk.

8. Security

The Combat Company is committed to ensuring the security of your information. To prevent unauthorised access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use encryption when collecting or transferring sensitive data.